Technical Support Manager L2/L3, WARSZAWA
- Proven people management experience, including coaching, mentoring, performance management and team development.
- Experience managing Technical Support, Production Support, Operations Engineering or Engineering Support teams.
- Strong hands-on technical background supporting Linux-based systems, embedded platforms or connected consumer electronics products.
- Experience with log analysis, telemetry and monitoring tools.
- Strong knowledge and practical application of ITIL Incident, Problem and Change Management processes.
- Demonstrated
experience leading technically complex incident investigations, Root
Cause Analysis (RCA) activities and cross-functional resolution efforts. - Experience working within a 24/7 operational environment.
- Strong analytical skills with the ability to interpret operational data, identify trends and drive continuous improvement.
- Ability to influence and collaborate effectively with Engineering, Product Management, Customer Success and senior leadership stakeholders.
- Excellent
communication skills with the ability to explain complex technical
issues to both technical and non-technical audiences. - Fluent written and spoken English.
- Proficiency with ServiceNow, Jira and Confluence.
Preferred Qualifications:
- Experience supporting TV, OTT, Pay TV, streaming or other connected consumer electronics platforms.
- Experience owning monitoring platforms, operational health dashboards and alerting processes used to proactively identify customer-impacting issues.
- Understanding of software development lifecycles and release management processes.
- Previous background in Software Engineering, Systems Engineering or Technical Support Engineering.
Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics,
connected cars and digital content titles, we make entertainment more
immersive, driving more intelligent and every interaction seamlessly
personalised through our renowned consumer brands: DTS®, HD Radio™, IMAX® Enhanced and TiVo®.
Xperi
(NYSE: XPER) is a publicly traded technology company headquartered in
San Jose, CA with over 2,000 employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology.
Life @ Xperi:
At Xperi, we value People, Customers, Performance
and Innovation. We are dedicated to creating a workplace where all
employees have a voice and sense of belonging, feel safe and valued, and
are acknowledged for how their unique differences contribute to
organisational culture and business outcomes.
Our employees and their families are important to us, and our comprehensive pay, stock and benefits programmes reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success.