Senior Order Management Specialist with German

• Fluent German — written and spoken (C1)
• Good English communication skills - B2
• Previous experience in Customer Service, Order Management, Order-to-Cash, Sales Operations, or Supply Chain.
• Experience working with ERP systems, ideally SAP.
• Good knowledge of Excel / Microsoft Office.
• Strong attention to detail and ability to manage multiple orders and priorities.
• Excellent communication and problem-solving skills.
• Customer-oriented approach with a proactive attitude.
• Ability to work effectively with international teams and different functions.

Customer Service Representative - Order Management Specialist with German

About the Role

We are looking for a German-speaking Customer Service & Order Management Specialist to join our international team. In this role, you will be responsible for managing customer orders from receipt through delivery, ensuring accurate order processing and providing high-quality support to customers and internal stakeholders.

You will work closely with Sales, Logistics, Supply Chain, Finance, and Warehouse teams to resolve issues, coordinate deliveries, and ensure a smooth customer experience.

,[Manage the end-to-end order process, from order entry to delivery and invoicing., Process customer orders accurately in ERP/SAP or other order management systems., Communicate with German-speaking customers regarding orders, deliveries, availability, pricing, and product information., Monitor order status and proactively communicate delays, shortages, backorders, or delivery changes., Coordinate with warehouses, logistics providers, sales teams, and internal departments to resolve order-related issues., Handle customer inquiries via email and phone in German and English., Investigate and resolve order discrepancies, delivery issues, returns, complaints, and credit requests., Maintain accurate customer and order information in internal systems., Monitor OTIF (On-Time In-Full) and other customer service/order management KPIs., Support the Sales team with order-related administration and customer requests., Prepare reports and provide regular updates on outstanding orders and customer issues., Identify recurring problems and contribute to process improvements., Ensure compliance with company policies and agreed customer service procedures.] Requirements: Communication skills, ERP, Excel