ServiceNow SME

• 5+ years of hands-on ServiceNow configuration and development experience
• Hands-on experience with ServiceNow’s AI capabilities — Now Assist, AI Agent
  Studio, and agentic workflow design
• Deep expertise in at least one core module (ITSM, ITOM, CMDB, HRSD, SecOps, or
  CSM)
• Strong understanding of ServiceNow scripting (JavaScript, Glide API, Business
  Rules, Client Scripts)
• Experience with ServiceNow integrations (REST/SOAP, IntegrationHub, MID Server)
• Familiarity with ServiceNow architecture, ACLs, roles, and platform governance
• ServiceNow certification(s) — CSA required; CIS in relevant module strongly
  preferred
• Strong client-facing communication skills; comfortable leading design sessions
  with stakeholders
• Experience in agile delivery environments (Scrum and/or Kanban)

Matrix Eastern Europe, the offshore division of Matrix IT, one of the leading global R&D services companies with more than 11,000 professionals, is looking for a ServiceNow SME to join one of our teams!

You are the go-to technical authority on ServiceNow across client engagements for. You bring deep platform knowledge and the judgment to know when out-of-the-box configuration is the right call versus custom development. Increasingly, that means fluency in ServiceNow’s AI capabilities – you know how to design and build AI agents on the platform, not just configure traditional workflows. You work closely with client’s stakeholders to translate business requirements into scalable, AI-enabled ServiceNow solutions, while guiding delivery teams on platform best practices.

,[Lead ServiceNow platform assessments, solution design, and configuration across, relevant modules (ITSM, ITOM, CMDB, HRSD, or other, as applicable), Design, build, and deploy AI agents using ServiceNow’s Now Assist and AI Agent, Studio capabilities to automate workflows and augment service delivery, Translate business and process requirements into ServiceNow workflows, forms,, business rules, integrations, and AI-driven automations, Advise clients on where AI agents and generative AI capabilities add genuine value, versus traditional configuration, Configure and customize ServiceNow using best-practice, upgrade-safe, development patterns, Design and implement integrations with third-party systems via REST/SOAP APIs,, MID Server, or IntegrationHub, Provide technical guidance and code/config review to delivery team members,, including on AI agent design patterns, Support client governance processes — change management, release testing, and, platform health reviews, Document configurations, technical decisions, and platform standards clearly for, client and internal reference] Requirements: ServiceNow