Product Owner ServiceNow ITIL

• 5 years of commercial experience in managing IT products within a similar position.
• Frameworks & Governance: ITIL / ITSM (Incident/Request/Problem Management), System Risk Assessment (SRA) frameworks, Service Management and Agile (Scrum / Kanban / Scrumban).
• Change Management: Proven hands-on fluency in formal Change Management.
• Identity, Access & Security Tools: Understanding of the Corporate Identity Management concepts.
• Systems & Infrastructure: ServiceNow, Google Workspace, and Microsoft 365.

The project focuses on developing a Finance Forecasting Hub for an international healthcare organization. The goal is to improve financial forecasting processes using advanced data analytics, Machine Learning, GenAI, and AI agent-based solutions. ,[Manage the full end-to-end application lifecycle, ensuring operational stability, quality, and continuous optimization., Act as the primary operational contact and decision point for queries alongside Product Owners and Information Compliance team., Authorize and approve key operational documentation, including system runbooks., Plan, authorize, and oversee changes in the IT environment to maintain business continuity and deployment safety., Work closely with development teams and Product Owners on building and managing application releases., Contribute to PI Plannings on product lifecycle milestones and operational goals, Create and maintain System Risk Assessments (SRA) in alignment with Legal and Information Compliance requirements., Oversee and manage key authentication assets, password vaults, and compliance with security policies., Manage operations of L2/L3 support lines., Monitor SLA/KPI benchmarks and supervise ITIL Incident and Service Request management in ServiceNow., Maintain ServiceNow Knowledge Base (KB) articles, operational procedures, and team sites (SharePoint / Confluence).] Requirements: SQL, PowerShell, Tableau, Google Analytics Additionally: Sport subscription, Private healthcare.