ServiceNow Architect EU

AIDA Recruitment Warsaw 2026-10-10

Role Overview

We are looking for an experienced ServiceNow CMDB Architect to lead a comprehensive assessment of the existing CMDB environment, identify architecture, data quality, governance, and licensing gaps, and define a clear remediation roadmap aligned with ServiceNow best practices and CSDM.

Location - USA, Netherlands, Romania, Poland (remote)

B2B cooperation

Key Responsibilities

Perform an end-to-end CMDB assessment covering:
- CI classes and relationships
- Data quality and CMDB Health
- Identification and Reconciliation Engine (IRE)
- Data sources and integrations
- Duplicate, stale, orphaned, and incorrectly classified CIs
- CSDM alignment
- Ownership and governance
Assess Discovery, Service Graph Connectors, and other CMDB data sources.
Review ServiceNow license usage and license management approach, identifying optimization opportunities and gaps.
Perform persona and role mapping to understand how different user groups interact with CMDB-related capabilities and ensure appropriate access and responsibilities.
Identify risks and gaps affecting downstream capabilities such as ITSM, ITOM, SecOps / USEM, HAM, and SAM.
Define a prioritized CMDB remediation backlog and roadmap.
Provide target-state architecture, governance, licensing, and operating model recommendations.

Requirements

Strong ServiceNow CMDB and CSDM expertise.
Hands-on experience with IRE, CMDB Health, Discovery, and Service Graph Connectors.
Experience conducting enterprise-scale CMDB assessments and remediation initiatives.
Strong understanding of CI lifecycle, relationships, reconciliation, and data governance.
Understanding of ServiceNow licensing, user roles, personas, and access models.
Ability to translate technical findings into clear risks, recommendations, and implementation priorities.

Key Deliverables