Telecommunications Support Engineer

We are looking for an experienced Senior Contact Center Engineer to join a global technology team responsible for supporting and maintaining business-critical contact center and voice services. The role focuses on production support, incident resolution, system monitoring, and ensuring high availability of the contact center environment.

• 6+ years of experience supporting Contact Center / Telecom infrastructure.
• Strong hands-on experience with Genesys Cloud, Genesys Engage, SIP and SBC technologies.
• Experience with Oracle SBC or similar voice infrastructure.
• Good understanding of networking, carrier services and cloud-based contact center solutions.
• Strong troubleshooting, analytical and incident management skills.
• Familiarity with ITIL processes.
• Ability to work independently and collaborate with global technical teams and vendors.
• Very good written and spoken English.

– Prestigious position at one of the world’s largest banks
– Stable, long-term projects
– Competitive salary with a B2B contract
– Hybrid work (6 days per month from the office in Cracow)
– Private healthcare and multisport card
– Personal growth and development opportunities with the possibility to rotate between projects
– Referral program and company events
– Convenient parking

Recruitment process: an initial phone screening with our recruiter, followed by two interviews with the hiring managers
Hybrid work: 6 days per month from the office in Cracow

,[Troubleshoot and resolve complex incidents across contact center and voice platforms., Support and monitor production environments, ensuring service availability and performance., Coordinate technical escalations with internal teams, L3 support and external vendors., Support incident, problem and change management activities., Act as a technical SME and provide guidance to junior engineers., Identify opportunities for service and operational improvements., Work within a global support model, including shift-based coverage.] Requirements: Additionally: Sport subscription, Private healthcare, Free coffee, Canteen, Bike parking, Free lunch, No dress code, Modern office.