Operations Engineer/2nd Line Technical Support

• Bachelor's or Master's degree in Computer Science / Information Technology / Engineering


• At least 2 years of experience in a similar position
• Excellent problem-solving mindset


• Strong experience in L2 application support in enterprise environments


• Ability to work independently and take ownership of issues


• Experience with monitoring and observability tools such as Grafana, Prometheus, and Loki (log analysis and metrics monitoring)


• Basic knowledge of Kubernetes and Argo CD


• SQL foundational knowledge


• Experience with AWS services including CloudWatch, Lambda (with Lambda Authorizers), DynamoDB, RDS, and ACM


• GitHub CI/CD basic knowledge
  


• Git knowledge


• Basic knowledge of networking and ssl certificates


• Experience with ticketing systems (ServiceNow)


• Experience of the Linux command line


• General compilation of source code


• Team player with good communication skills


• Fluency in English
• German language - nice to have

We are currently looking for an Operations Engineer who is ready to become part of our international team, which works for our German automotive client - a luxury car manufacturer.
If it suits you, we should get to know each other!

Our company is a team that shares your passion and enthusiasm for IT and strives for the best solution for customers. Confidence in your abilities and space to develop yourself, test trends and technologies. A culture in which we share knowledge and achieve excellence together because we are always looking for optimization opportunities. Real team spirit in agile projects with flat hierarchies.

,[ Independently provide technical support for application issues and outages, which includes interfacing with development teams and vendors for more complex cases, direct sessions with the vendors., Perform deployment of the infrastructure and services ( GitHub Actions + Kubernetes +AWS), Manage SSL/TLS certificates, Analysis of the application logs, Use Grafana dashboards to monitor service health, respond to alerts, and ensure system stability, Ensure documentation remains updated and accurate, Participate in on-call rotation, covering one week each month, Ensure that Service Level Agreements and workflow are being followed and met for every ticket in the queues, Responsible for managing and resolving critical system outages in a timely manner by following established incident response processes and protocols] Requirements: Kubernetes, Grafana, AWS, Git, Prometheus, GitHub, SQL, Linux, Loki, ArgoCD, ServiceNow Additionally: Language classes, Integration events, Annual bonus, Flat structure, Free parking, No dress code.